Terms Of Use

If you continue to browse and use this mobile app, you are agreeing to comply with the following terms of use, which together with our Privacy Policy are governed by the Mangalam Ghrit.

SUBSCRIBING POLICY

When placing an order with us, you are required to select the milk variant of your choice and start the subscription from the desired date. With the date chosen, you will be delivered your desired ghee product at your doorstep. You have to make an advance payment for your milk subscription, which will be reflected in your app or can be requested by email.

The advance payment can be made through UPI/ NEFT transfer/ cash/ cheque at the outlet/ application. Please mention your registered contact number in the process of any mode of transaction.

If advance payment is not made then the supply will not start and will be on hold until the advance is received since this is a Prepaid service system.

Delivery will be made based on our fixed delivery timings between 6 am and 8 am. We do not commit to delivering in fixed time slots. Any complaint regarding non-deliverance/ delays/ damage must be informed on the same day between 8 am and 10 am.

OFFERS, BENEFITS, AND REFERRAL PROGRAMME

The offers are eligible to new and old customers for the schemes going on based on set criteria.
The cashback offers or milk benefits cannot be refunded.
One offer cannot be clubbed with any other offer.
The same offer cannot be given again or repeated at the same address.
One user can refer to as many customers as possible, but if the referred addresses are similar then Mangalam Ghrit holds the right to cancel/ remove the benefits and hold the orders.
Bonus amounts can be used to purchase any products from the our App.

PRICING

The prices are reviewed periodically and are subject to change depending on market fluctuation.

ADVANCE PAYMENT

Customers must make the payment whenever their wallet balance is exhausted to enjoy trouble-free services. Our team sends a notification along with a call to remind you about the same.

Payment can be made online through our Mobile App. This is an automated payment system. Payment can also be made by handing over the cheque/ cash to your nearest outlet and collecting a receipt of the same. Cheques should be in favor of Mangalam Ghrit.

In case of payment failure, we are not liable for the same.

If your cheque happens to bounce due to insufficient funds or any other technical reason like a signature mismatch, you would have to additionally bear the prescribed penalty fee charges.

In case of payment failure, we are not liable for the same.

If your cheque happens to bounce due to insufficient funds or any other technical reason like a signature mismatch, you would have to additionally bear the prescribed penalty fee charges.

CANCELLATIONS/ RESCHEDULING

If you no longer require milk because of any reason please call us on our company number. If there is any outstanding, settlement that needs to be done within 10 working days.

If a customer wants to reschedule, kindly inform us between 9 am and 10 pm through any of the following modes:

Phone number
Customer service helpline number.
Our mobile app.
Kindly do not email us the order changes or give any information/ order changes to the delivery boys.

If you don’t receive milk, kindly call us or contact out customer help centre between 8 am and 10 am the same day only. Complaints regarding non-delivery will not be accepted the next day.

Mangalam Ghrit holds the right to cancel or hold supply if multiple accounts are found with the same address.

SERVICE ACCESS

We make every effort to keep the mobile app/ website up and running smoothly. While we endlessly strive to ensure that this mobile app/ website is normally available 24 hours a day, we will not be liable if for any reason the mobile app/ website is unavailable at any time or for any period.

Access to the website/ mobile app may be suspended temporarily and without notice in case of system failure, maintenance, or repair, or for reasons beyond our control.

REGISTRATION

Each registration is for a single user only. We do not advise you to share your username and password with any other person or with multiple users on a network
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions
By registering on Shyam Dairy Platform, you permit us to send you notifications via SMS/ Whatsapp/ Email or by calling.

DISCLAIMER

While we endeavor to ensure that the information on this website/ mobile app is correct, we do not warrant the accuracy and completeness of the material on this website/ mobile app. We may make changes to the material on this website/ mobile app or to the products and prices described in it. There will be a notice issued on the site regarding the same.

NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS.

LIABILITY

Nothing in these terms and conditions shall exclude or limit our liability for:

death or personal injury caused by negligence;

fraud;

misrepresentation as to a fundamental matter; or

any liability which cannot be excluded or limited under applicable law.

If your use of material on this website/ mobile app results in the need for service, repair, or correction of equipment, software, or data, you assume all costs thereof.

You agree to indemnify us fully, defend, and hold us, and our officers, directors, employees, and agents, harmless from and against all claims, liability, damages, losses, and costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website/ mobile app, or the use by any other person using your registration details.